John Unite - Quoin
1st October, 1990

To whom it may concern

Charles Richter
Charles and I first worked together on a job for a State Bank of South Australia subsidiary company, nearly two years ago. Because of the complementary nature of our businesses, we have worked together for a number of other large organisations since then. I have observed the outstanding successes Charles has achieved and am happy to provide this reference as well as additional information if you wish to contact me directly.

My background
Between 1982 and 1986, I developed the Information Systems Architecture for a number of major companies, using an Information Engineering-based approach. I achieved a reasonable success but found that the text-book approach and the CASE tools available at the time had a number of deficiencies.

Somewhat disillusioned, I turned my energies to improving productivity in the day-to-day procedures of data processing departments. Quoin Technology now has 20 staff who do documentation and training for a number of major Australian corporations.

My introduction to Charles Richter
I was assisting Beneficial Finance with the upgrading of their system, development procedures and was asked to comment on a Strategic Information Systems Planning approach proposed by an external consultant, Charles Richter. The approach seemed to overcome many of the deficiencies I had encountered and I recommended they should proceed. The results exceeded my expectations (and I think the client's as well).

My involvement since then
An example of an organisation to which I introduced Charles is the Australian Stock Exchange where Charles provided consulting and training. Our most recent involvement has been with MLC Life Insurance. Charles invited me to attend the strategic planning sessions involving top management in order to document the approach for use in other areas of the company. It was the first time I had seen the approach first hand in a "live" environment and once again it exceeded both the
client's and my expectations.

Many of the previous clients had been relative newcomers to Information Engineering and could not compare the benefits of Charles' approach. MLC on the other hand had developed a number of major systems using Information Engineering over a period of five years or so. They had grappled with the usual issues and could hardly believe it as Charles' approach dealt with the issues one after the next.

In Conclusion
I do not want to comment on the specifics of Charles' approach. People like Gil Nafte at MLC who are using it to build major systems are better able to do that. I will limit my conclusion to the following comments which look at the issue from a different perspective:

My involvement with systems architectures in about 20 organisations, I have seen the same issues come up repeatedly. Top analysts in these organisations have attempted to solve them and have come up with various solutions. There is a common pattern in these solutions but they are not complete. Charles' approach is a complete solution, but is it correct? Experienced analysts who see it, accept it instantly. I think that provides the answer. Management is disillusioned with the development process for information systems. It takes too long, they feel they have no control and budgets blow out regularly. Charles' approach allows management to participate actively because it is quick and addresses management priorities.

Active participation by management and a no-nonsense approach used successfully by organisations like MLC is the best guarantee you can get in the challenging world of systems development in the 90's.

I have no financial interest in Charles' activities. My professional opinion though, is that in 5 year's time, all major systems development will be done following more or less this approach. This being the case, I recommend you have a closer look.

Yours sincerely,
Quoin Technology Pty Ltd
John Unite
Managing Director

Signed copy on file